Support

What to include

The more of this you put in the first email, the fewer round trips it takes to fix your problem:

• The email address on your account— it's how we find you. Never send us your password; we will never ask for it.
• Where it happened — the website or the desktop app.
• App version and operating system — for the desktop app, the version sits in the bottom-right corner of the window (e.g. v 1.0.0). Tell us macOS or Windows, and which version.
• What you were doing, what you expected to happen, and what happened instead.
• Steps to reproduce it, if you can trigger it again on purpose, plus the date and rough time it last happened.
• A screenshot of the screen or the error message, if there is one.
• The coin or portfolio involved, when the problem is about a specific number being wrong.

Password help

Changing your password and resetting a forgotten one aren't built yet. Until they are, email us from the address on the account and we'll take care of it by hand.

Before you write

Your portfolios are stored on your own machine, in the desktop app — signing in is optional and only exists for syncing later. So if something looks wrong on the website but right in the app, that's expected for now: nothing syncs yet.